Hyundai Motor Company recently concluded its second Service Advisor Championship, a skills competition that pit Hyundai service advisors from around the world in various Olympic-style competitions and tests.
The 2014 bronze medal for the written test was awarded to Jon Hess of Lester Glenn Hyundai in Toms River, N.J., which also earned him $1,000. Patrick Meagher from Hyundai of Wesley Chapel in Florida also competed for the U.S. team and received an excellent skills award.
The competition took place at Hyundai Motor Corporation International Service Technical Center in Seoul and started with more than 40 service advisors from more than 60 countries. These service advisors represent the best of the best from all Hyundai dealers globally. Service advisors work with customers to handle simple maintenance services, such as oil changes and tire rotations, as well as brake service and beyond. Mark Williams, senior manager for service retail process at Hyundai Motor America, was the U.S. team’s coach.
“We congratulate Jon and are thrilled he was able to take home a bronze medal for the U.S. team and our dealership,” said Kerry Monica, service manager, Lester Glenn Hyundai. “The skills practiced at this event are aimed at the heart of customer satisfaction and we strive to always go above and beyond the call of duty to ensure each customer leaves our dealership satisfied.”
The Service Advisor Championship is designed to improve customer satisfaction at Hyundai service centers across the world. Improved customer satisfaction comes from having dealership service advisors compete against one another in a unique and interactive environment. The competition tests customer focused service processes and the advisors’ abilities via a multiple choice written exam, and a judged role playing scenario and interview. The tests cover everything that happens from when customer drops off their vehicle to when it is delivered back to them. The competition ultimately recognizes top performing advisors in the following areas: appointments, greeting, writeup / walk around, active delivery and followup.
Pictured from left to right Sean Cho, Hyundai Motor Corporation; Mark Williams, Hyundai Motor America; K. R. Lee, Hyundai Motor Corporation; Jon Hess, Lester Glenn Hyundai; Patrick Meagher, Hyundai of Wesley Chapel.